First Call Warranty
Service Program™
Once the sale is complete, how you respond defines the experience. Homeowners expect clarity and speed. Builders need structure, documentation, and fewer distractions from the job at hand.
First Call brings it together by managing homeowner requests, eliminating non-covered items, and sending only verified, well-documented warranty claims to your team for efficient resolution.
How Does It Work?
24/7 Request Submission
Protection against defects in workmanship, as defined by warranty performance standards.
Eligibility
Review
Each request is reviewed to confirm warranty coverage before it reaches your team.
Coverage Filtering
Non-covered items are handled directly by First Call, reducing unnecessary follow-up.
Homeowner Updates
Communications, guidance, and status updates are managed for you.
Qualified Claims Only
Only approved, well-documented warranty claims are sent to builders.
Built for Today's Homeowners
Gone are the days of paper forms, unanswered voicemails, and long wait times. Today’s homeowners want:
- Fast, responsive communication
- A streamlined warranty process
- Confidence their concerns are being handled
- Clear guidance from first contact to resolution
- Digital-first convenience and transparency
Homeowners contact StrucSure directly. We manage the intake, review coverage, and guide them through the process from the very first call.
Ready to Simplify Warranty Service?
First Call Warranty Service Program™ extends your commitment to quality beyond the sale, without adding complexity to your operation.