Warranty Service Request
We work toward a fair, accurate resolution.
At StrucSure Home Warranty, we understand that discovering a problem with your home
can be stressful. Our goal is to review every warranty concern carefully and work toward a
fair, accurate resolution.
Our claims process is designed to be professional, transparent, and responsive, while
respecting each homeowner’s individual situation.
Before You Submit a Request
Please review the information below to ensure your request is routed
correctly and handled as efficiently as possible.
If You Believe You Have a Warranty Claim
If you believe a condition in your home may be
covered under the StrucSure Home Warranty
Express Limited Warranty provided by your
builder, please complete the short form below.
A member of our Warranty Service team will
contact you to:
- Discuss your concern
- Review warranty eligibility
- Explain the next steps in the claims process
If Your Home Is Enrolled in First Call
If your home is enrolled in the First Call
Warranty Service Program, please do not
complete the general claim form.
Instead, submit your Emergency Notification
or Warranty Service Request through the First
Call portal. These requests are handled by a
separate department to ensure faster
response.
Review Your Warranty Coverage
Your Express Limited Warranty Coverage Booklet contains important details about what is covered and how
claims are handled. Reviewing it before submitting a request can help set clear expectations.
Want to Submit a Claims Payment?
If you need to submit a claim payment, you may do so using
our secure ePay system. When submitting payment, please
include:
- Your HEA number, or
- The home address associated with the claim
- Explain the next steps in the claims process
You will also have the option to upload your completed Claim
Form PDF during payment submission.
Don’t Forget Your Support Documentation
Providing complete information helps us review your
request more efficiently. You may upload the following
with your submission:
- Photos of the issue
- Engineering or inspection reports
- Any additional documentation related to the concern
If you need to send photos separately, please email them to:
[email protected]
Prefer to Submit by Mail or Email?
You may also download, complete, and submit a claim
form using one of the methods below.
Submit By Mail: 6825 E. Tennessee Ave., Suite #410, Denver, CO 80224
Submit By Email: [email protected]
Need Our Assistance?
Our team is committed to handling warranty service requests with care, accuracy, and professionalism.
If you’re unsure where to start, we’re happy to guide you.